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Chauffeured
Services International, L.L.C. Policies and Procedures
Thank you for your interest in reserving a sedan, van,
and stretch limousine on an hourly basis for your event
or function, or for airport, train and bus station, cruise
terminal transport, or charter flights transport.
The following Hourly Reservation Policies,
Travel & Reservation Policies (Airport,
Train and Bus Station or Cruise Terminal transport), and
Charter Arrival Policy have been established
so as to assist us in providing you with the most professional
service possible.
Please review them carefully and completely and contact
us if you have any questions or concerns, or if you
would like additional information.
Hourly Reservation
Policies
Deposits: No hourly reservations will be accepted without
a deposit. Deposits are subject to the refund schedule
outlined below in the Cancellation section. Deposits are
non-refundable and non-transferable. No reservation is
considered/guaranteed with Chauffeured Services International,
L.L.C. until the appropriate deposit has been received
and credited against your reservation. Except for "surprise
events" a confirmation letter will be mailed following
the receipt of a deposit, upon request.
Minimums: All vehicles carry minimum charges when reserved
on an hourly basis. Sedans are available for a minimum
of 2 hours; all other vehicles carry a four-hour minimum
charge.
Cancellation: Trips cancelled at client request result
in 100% forfeiture of deposit on account. However, the
forfeit deposit may be applied to a new reservation, if
client reschedules for use within 30 days. Chauffeured
Services International, L.L.C. management reserves the
right to cancel a reservation, without notice, if due
to an act of God or nature, mechanical failure, etc.,
it will be unable to meet it's obligation. If Chauffeured
Services International, L.L.C. cancels a reservation,
Chauffeured Services International, L.L.C. will refund
100% of the deposit on account, or credit the deposit
to a new reservation, whichever the client prefers.
Changes: Changes in time will be accepted, subject to
vehicle and driver availability. Any and all other changes
will be treated as a cancellation and will result in the
forfeiture of your deposit.
Vehicle Substitution: Chauffeured Services International,
L.L.C. reserves the right to upgrade the vehicle requested
for any reservation at its discretion at no additional
charges to the client. Changes of this type are rare and
usually made when a last minute mechanical issue prevents
the originally requested vehicle from completing the run.
If the substituted vehicle is deemed unacceptable by the
client then the deposit will be refunded or credited toward
a new reservation, whichever the client prefers.
Travel Time: For areas involving more than 30 minutes
travel time to the first pick up location, travel time
will be charged at the regular hourly rate for that vehicle
in ½ hour increments with a ½ hour minimum charge.
This applies to the travel time from the final drop off
location back to the Chauffeured Services International,
L.L.C's corporate office as well.
Charges: Once the car arrives on-site at the designated
pick-up address, hourly charges will begin at the time
that the driver was requested to arrive by the client,
even if the client does not board the vehicle immediately.
Drivers are expected by Chauffeured Services International,
L.L.C. to arrive early (5-15 minutes prior to requested
pick-up time), and the charges do not begin until time
the car was requested by the client. Charges will end
once the final drop off has been made and the last person
is out of the vehicle. This policy is subject to additional
travel time charges as outlined above, if applicable.
Any charges for tolls and parking are not included in
the hourly rates quoted and charged by Chauffeured Services
International, L.L.C. These charges are the responsibility
of the client and are not uncommon at sporting and concert
events. The client may pay these charges directly to the
parking attendant/turnpike authority, or they will be
paid by the driver and then added to the total balance
due at the end of the event.
Champagne: If appropriate and acceptable, one (1) complimentary
bottle of champagne or sparkling cider will be provided
in the vehicle unless requested otherwise by the Client
Drivers of Chauffeured Services International, L.L.C.
vehicles are prohibited from purchasing alcoholic beverages
for Clients while on-the-job. Chauffeured Services International,
L.L.C. supplies ice, glass stemware and linen napkins.
These items are provided at no charge and are for clients
to use during service and remain the property of Chauffeured
Services International, L.L.C., to be returned at the
end of the evening or replacement cost will be charged.
General: Quoted rates do not include a customary chauffeur's
gratuity of from 15%-20%. Gratuities may be extended to
a driver directly or may be added to any charges accrued
during the evening. If a client is physically ill within
the vehicle, on the vehicle or on the driver a $100 cleaning
charge per occurrence will be assessed to cover the cleaning
and disinfecting procedures. Any client generated abuse
of the vehicle resulting in damage or breakage to the
vehicle or its content (above normal wear and tear) will
be charged to the client at repair or replacement cost,
whichever is less. Chauffeured Services International,
L.L.C. reserves the right to terminate service at its
discretion, and assigns this responsibility to the chauffeur,
in the event the safety of any passenger; driver or vehicle
integrity is in jeopardy. In such cases all hourly charges
accrued (and as a minimum and any minimum hourly charges)
will be assessed and any deposits received are forfeit.
In the event service is terminated, the chauffeur will
attempt to return all passengers to point(s) of pick up.
All vehicles are equipped with cellular telephones for
client convenience and use. Telephone charges will be
assessed at the rate of $1.50 per minute of use (3-minute
minimum) and will be added to the balance due at conclusion
of service. Smoking of any kind is absolutely prohibited
any Chauffeured Services International, LLC , L.L.C. vehicle.
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Travel & Reservation Policies
Dear Traveler:
You have entrusted us to be present upon your arrival at the Airport, Train Station, Bus Station or Cruise Terminal. Due to the varieties that exist when traveling, the following policies have been established:
Chauffeured Services International, L.L.C's Obligation: It is our obligation to track all incoming flights of two-hour's duration or more. For flights with duration of less than two hours, see the Waiting Time Policy outlined below. Chauffeured Services International, L.L.C. will call the airline and proceed to the airport according to the information we receive from the representative of the airline that you have chosen to travel with. Any delays due to the airline, airport or traveler are not the responsibility of Chauffeured Services International, L.L.C. and travelers will be charged the appropriate amount of waiting time at the rate of 10.00 per 15 minutes or $40.00 per hour. The first one-half (½) hour after the posted* arrival of your aircraft is free of charge. Even if receipts are rendered at time of service, Chauffeured Services International, L.L.C. reserves the right to make final adjustments to charges after service has been completed, if needed, and reissue receipts with amended charges.
Traveler's Obligation: It is the obligation of the traveler to provide Chauffeured Services International, L.L.C. with correct and accurate travel itineraries, including valid flight numbers, departure and arrival times, etc. Travelers should consult their Chauffeured Services International, L.L.C.'s Travel Confirmation Letter to ensure that all the information thereon is correct. If there are any inaccuracies or changes, the traveler must notify Chauffeured Services International, L.L.C. at least 24 hours prior to the travel date. It is the responsibility of the traveler to inform our office in a timely manner any travel delays caused by themselves or the airline/carrier. Traveler caused delays might include missed connection or traffic delays. While you are traveling, should you incur delays within your control or beyond your control, waiting charges of $10.00 per 15 minutes ($40.00 hourly) will apply. The first one-half (½) hour after your posted arrival time is free of charge. If you do not call our office dispatcher at 800-992-0518 or 603-436-5151 (available 24 hours a daily), we are to understand that your desire is for us to wait for you, and the above charges will apply. It will further be the traveler's responsibility to find the Chauffeured Services International, L.L.C. vehicle at the assigned or designated Limousine stand or Limousine waiting area. Drivers are not permitted to leave their vehicles to enter the terminals to seek out, greet or meet travelers.
Cellular Phones: All vehicles are equipped with cellular telephones. These phones are for client use and rates charged are $1.50 per minute (3-minute minimum). Phone charges will be added to trip charges and are due at conclusion of service.
Waiting Time: For trips originating at any airport, train station, bus station or cruise terminal, Chauffeured Services International, L.L.C. will have a vehicle wait for thirty (30) minutes from the posted arrival of your plane, train, bus or cruise ship. Waiting time beyond the 30 minutes will be charged at $10.00 per 15 minutes or $40.00 hourly.
Additional Stops: Pre-arranged stops made for 10 minutes or less are charged at $10.00 per stop. If the stop exceeds 10 minutes, the hourly rate applicable to the type of vehicle you are in will be charged in ½ hour increments as necessary.
Cancellations & No-Shows: Cancellations that are received within 24 hours prior to service to be provided may be charged a $25.00 cancellation fee. If a cancellation occurs within four (4) hours to the scheduled pick up; the full flat rate charge will apply. No-shows are charged at the full flat rate plus any waiting time that occurs, (please see waiting time policy above) not to exceed 1 hour or $40.00. When an incoming flight is cancelled by the airline, and no communication has been received from the client 1.5 hours after the flight is cancelled, the car and driver will be released from the airport and the full fare plus 1 hour wait will be levied.
International Arrivals: The flat rate charged includes 45 minutes of waiting time after the posted arrival of your aircraft. This time should adequate for the collection of luggage and the clearing of customs and immigration. The waiting policy outlined above will apply thereafter.
Charter Flights and Private Aircraft: A separate policy exists regarding fees charged for these services.
Snow Policy: Chauffeured Services International, L.L.C. will make every attempt to follow a client's flight itinerary. If a flight is cancelled due to weather concerns and the office does not receive notice from the traveler, or someone representing the traveler within 1.5 hours after the original scheduled pick up time, Chauffeured Services International, L.L.C. will release the car and driver from the airport and the full fare, plus wait time, will be levied. If a flight is delayed due to weather, and it is not possible to obtain flight information from the travelers airline regarding the delay, a car and driver will be maintained at the airport and waiting time will be added to the base fare at the rate of $25/hour.
Chauffeured Services International, L.L.C. values your patronage and strives to keep the rates charged to a minimum. These policies have been established to cover the costs involved in assuring that your vehicle will be present upon your arrival. Smoking of any kind is absolutely prohibited any Chauffeured Services International, L.L.C vehicle. Thank you for your understanding and continued patronage.
*Posted Arrival Time is the time of actual arrival provided to us by the agent of the airline, train company, cruise line or bus line that you were traveling with.
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Charter Arrival Policy
Many large commercial airlines charter their aircraft and flight crews out to vacation clubs and travel organizations. When this happens although you are flying on a well-known and reputable airline, the charter flights is actually operated by an outside entity (Charter Company).
Most charter flights arriving in Boston originate in the Southern United States, its territories or the Caribbean. Charter flights operate on their own schedule and are not required to adhere to a fixed flight time. The result is that many charter flights do not arrive on time, and are sometimes delayed by several hours.
Charter companies that arrange these flights do not staff their telephones 24 hours a day and they most often do not provide accurate arrival times. Usually when Chauffeured Services International, L.L.C. telephones the Charter Company trying to get a flight update, an answering machine is reached, rather than live customer service representatives. These machines will provide a prerecorded message indicating a flight arrival time that may be incorrect by several hours. Further, these recordings cannot inform Chauffeured Services International, L.L.C. about changes in flight numbers, changes in flight schedules, or extra stops in intermediate cities which may not have been planned. When this happens Chauffeured Services International, L.L.C. has no way to determine what flight a client is on, what city the flight is stopping in, and what time the flight is projected to arrive!
Tracking and waiting for Charter flights can be challenging and time consuming. To cover the additional expense of time involved to be present when a client lands, we charge an additional $25.00 above beyond the normal vehicle rate to meet a charter flight. This rate will keep the car at the airport for your arrival commencing with the most updated and accurate flight arrival time, which Chauffeured Services International, L.L.C. can procure that day.
Policies and Procedures are subject to change without notice. Rates do not include a customary 20% gratuity for the chauffeur.
Thank you for your patronage and your understanding. |
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